SyuanTON Refund and Return Policy

At SyuanTON, we are committed to providing you with the best quality products and services. If you are not completely satisfied with your purchase, we offer a convenient and transparent refund and return policy to ensure that your shopping experience is hassle-free.

1. Return Policy

Applicable conditions:
– Products can be returned within 30 days of receipt.
– Products must be unopened, unused and in the original packaging.
– Return requests must include the original proof of purchase.

Return process:

1. Contact Customer Service: Please contact our Customer Service team at [Contact Information] with your order number and reason for return.

2. Obtain Return Authorization: The Customer Service team will respond within 1-2 business days and provide a return authorization and specific return address.

3. Return the product: Please return the unopened product to the specified address along with the original packaging and proof of purchase.

4. Inspection and processing: We will inspect and process your return request within 7 business days of receiving the returned product.

2. Refund Policy

Applicable conditions:
– Returned products that meet the return policy can apply for a refund.
– Refunds will be refunded to the original payment method.

Refund process:
1. Confirmation of returned products: We will notify you of the return status after receiving and inspecting the returned products.
2. Refund processing: Eligible return products will be refunded within 7 working days after confirmation. The funds will be refunded to the original payment method, and the specific arrival time depends on the payment institution’s processing time.

3. Exchange policy

Applicable conditions:
– Products can be exchanged within 30 days of receipt.
– Products must be unopened, unused and in the original packaging.
– Exchange requests must include the original purchase receipt.

Exchange process:
1. Contact customer service team: Please contact our customer service team at [Contact information] and provide the order number and reason for exchange.
2. Obtain exchange authorization: The customer service team will respond within 1-2 working days and provide exchange authorization and specific exchange address.
3. Return the product: Please return the unopened product with the original packaging and purchase receipt to the designated address.
4. Inspection and processing: We will inspect and process your exchange request within 7 working days after receiving the exchanged product.
5. Issue new products: Eligible exchange requests will be issued within 3 working days after confirmation.

4. Special instructions

– Any shipping costs incurred for returns or exchanges due to personal reasons (such as dislike, color discrepancy, etc.) shall be borne by the customer.
– If the product needs to be returned or exchanged due to our reasons (such as wrong shipment, product quality issues, etc.), the shipping costs will be borne by us.

5. Contact Information

If you have any questions about our refund and return policy or need to apply for a return or exchange, please feel free to contact our customer service team through the following methods:

– Phone: +8619523603075
– Email: c1679341327@outlook.com

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I hope this refund and return policy meets your needs! If there are any modifications or further requirements, please feel free to let me know.